Support Policy Page
1. Introduction Welcome to PrettyKart.com! We are committed to providing high-quality support to ensure a seamless shopping experience. This policy outlines our support services and response times.
2. Support Channels We offer customer support through the following channels:
Email Support: admin@prettykart.com (Responses within 24 hours)
Phone Support: 03322268086 (Available 10 AM to 6 PM, (Monday-Friday)
3. Support Scope Our support team assists with:
Order placement and tracking
Payment-related queries
Product inquiries and recommendations
Returns, refunds, and exchange assistance
Account management and login issues
Technical issues with the website or mobile app
4. Response Times
General inquiries: Within 24 hours
Order-related issues: Within 48 hours
Refunds and returns: Processed within 5-7 business days
Urgent issues: Prioritized for immediate assistance
5. Returns & Refunds
Customers can request returns within 7 days of delivery for eligible products.
Refunds are processed within 5-7 business days after approval.
Exchanges depend on product availability.
6. Exceptions & Limitations
We do not provide support for third-party products purchased through external vendors.
We reserve the right to refuse support for abusive or fraudulent claims.
7. Updates to Support Policy PrettyKart.com reserves the right to modify this policy at any time. Any changes will be communicated via our website.
For any questions, feel free to contact us through our support channels. Thank you for choosing PrettyKart!
PRETTYKART - SHOP SMART, SHOP PRETTY!
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